RETURN POLICY AND PROCEDURES
One Year Limited Warranty on Frames and Lens and Returns Items in NEW or DAMAGED condition may be returned refund or exchange. Just follow these instructions: • Package return items in a crush proof box. • Fill out the return form that came with your shipment and enclose it with your packing slip. Or, enclose a slip of paper with: name, address, phone number, payment method and purchase date. • We recommend shipping your return with a carrier that provides tracking and insurance. Please do not send COD. We are not responsible for items that do not arrive at our facility. • Send your Return to
DFCollections, P.O. Box 164, Twinsburg, Ohio 44087 Include required Proof of purchase (such as a packing slip, return form, or copy of an Order Status email) for all returns and exchanges. Noreturn merchandise authorization is necessary. Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
Returns take approximately 7 business days to process upon receipt of the merchandise. Returns are credited to the original payment method less shipping and handling. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
All custom orders are final and not eligible for returns (other than correction of errors).
Defective and Incorrect items
If you receive any defective or incorrect items, please contact Customer Service and we will rectify the problem.
You are welcome to send back the original product (in NEW condition) along with a request for a different product. Please note that there is no guarantee that the product you want will still be in stock by the time we receive your exchange request. Simply fill out the Return/Exchange Form found on the packing slip included in your package, with all the necessary information (item name, color, and size) so we can get you the correct item. Forms may also be downloaded from the website. It can take up to 7 business days to process your request. If the item you are requesting as an exchange is no longer available, we will contact you immediately.
Need your New Item Faster?
To ensure that you get the new product faster and while it’s still in stock, just place a new order. Then, send the original product(s) back to us for a refund. Keep in mind that you will be charged for both items until the original is returned to us in NEW condition; upon receipt, we will then return credit to your original method of payment.
Refusing a Package
You are free to refuse a shipment when it is delivered, however please be aware that doing so will result in additional shipping charges. You will be responsible for the shipping charges to and from your location, regardless of any “free shipping” benefits, as well as a $10 re-stocking fee. We recommend accepting the package and doing a proper return.
International Package Refusal
If you refuse an internationally shipped package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.
Help with Returns
If you have any questions regarding your return, please contact us: 1) E-mail: firstname.lastname@example.org. 2) Postal Mail: DFCollections, P.O. Box 164, Twinsburg, Ohio 44087